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Return Policy
If you are not completely satisfied with your online purchase from Roya, you can return it to us for a refund.
To return an order, you can either log in to your account, or fill out the return form below.
- Returns must be received by Roya within 14 days of notification and any return postage costs are the responsibility of the customer.
- All returned goods must be intact.
- Refunds will be processed within 7 days after we receive the goods. You will receive an email confirmation when your refunds have been processed.
- We do not pay return shipping costs. Return shipping costs will only be refunded if the return is due to our error or damaged goods.
- We have the right to refuse credit if the returned goods do not meet our return policy requirements.